Payment & Balance Due Policy

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Inchanted Journeys (IJ) operates specialized, boutique, low-volume retreats and multi-day excursions. Because we secure non-refundable upfront investments—including venue buyouts, private chefs, local guides, and gear rentals—well before departure, we collect balances due in advance of the start date.​

 

1. Deposits & Initial Booking Window

• Non-Refundable Deposit: To secure your spot, a non-refundable deposit is required at the time of booking.

  • International Journeys: $515 or 20% of the total trip cost (whichever is specified on the journey you are registering for).

  • Regional Programs/Retreats (USA): $105.

• 48-Hour Grace Period: A 100% cash refund of the deposit is available only if a cancellation request is submitted in writing within 48 hours of your initial booking timestamp.

• Deposit Credits: After 48 hours, the deposit is strictly non-refundable. However, you may request in writing to roll your deposit forward as a credit valid for one calendar year, provided the request meets these deadlines:

  • International Journeys: At least 90 days prior to the journey start date.

  • Regional Programs/Retreats: At least 21 days prior to the program start date.​​

 

2. Balance Due Dates & Automatic Payments

To streamline booking, Inchanted Journeys utilizes a secure, PCI-compliant payment processor (Stripe). Your payment details are securely tokenized at the time of deposit.

• International Journeys: Balances are automatically charged 150 days prior to the journey start date.

• Regional Programs/Retreats: Balances are automatically charged 30 days prior to the program start date.

• Pre-Billing Notification: IJ will send an email reminder seven (7) to ten (10) days before your card is automatically charged.

• Failed Payments: If an automatic charge fails, you will have seven (7) days to provide an alternative payment method. Failure to clear the balance within this window may result in the immediate forfeiture of your spot and deposit.​​

 

3. Alternative Payment Methods (Pre-Payment)

You can avoid the automatic credit card charge by paying your balance in full before the due date. Contact inchantedjourneys@gmail.com to utilize any of the following options:

• Personal Check: Made out to "Inchanted Journeys" (include trip name in the memo line). Mail to: 18 Woodridge Ln, Asheville, NC 28806. Must be received 10 days before the payment due date.

• Digital Transfer: Request a secure payment link via email for Venmo, Zelle, or Wise.

• Installment Plans: You may request an installment schedule as long as it paid in full before the due date. This must be arranged in writing with IJ.

An email confirmation and receipt will be issued by Inchanted Journeys immediately following the successful processing of any final balance.